Dear users：
In order to further improve the customer service experience and optimize the communication process, our company has decided to officially launch the enterprise wechat as the main channel for the official website's pre-sale and after-sales customer service reception. The following is a detailed explanation of the relevant matters:
First, the opening time
From the date of the release of this notice, the pre-sales consultation and after-sales service of our official website will be fully received through the enterprise wechat.
Second, the way of use
Users can find the QR code of enterprise wechat customer service on the homepage of our official website or related pages, and use wechat or enterprise wechat scan to communicate with customer service one-on-one.
Third， Service content
1. Pre-sales consultation: including product introduction, price consultation, purchase process guidance, etc.
2. After-sales service: including order inquiry, return and replacement processing, product use guidance and troubleshooting.
Four, customer service working hours
The working hours of wechat customer service team are: Monday to Friday, 8:00 am to 18:00 PM, 12:00 noon to 13:30 for lunch break. The customer service team will be off on weekends and statutory holidays, but we will ensure that there are customer service staff online in order to respond to and handle user inquiries and needs in a timely manner.
In non-working hours, if the user has urgent questions or needs, you can leave a message through the enterprise wechat, we will reply and deal with it as soon as possible during working hours. At the same time, users can also visit the self-service area of our website to get answers to frequently asked questions and instructions.
We are committed to providing users with a better and more convenient service experience. If you have any questions or suggestions, please feel free to contact us via corporate wechat. We will continue to strive to provide you with a better and more convenient service experience.
Thank you for your support and trust!
Powtran Technology
In April 2024
